FAQs
Shipping and Handling Information:
- How do I calculate shipping and handling fees?
At OrCard, we provide complimentary shipping and handling for all products purchased from our online store. There are no extra costs – shipping is completely free!
Payment Methods:
- How can I pay for my purchase?
For a secure and seamless payment process, our website uses Shopify Payments by Shopify. Rest assured that your transaction is secure.
Discount Code Usage:
- How do I use discount codes?
To apply a discount code, simply enter it in the “Discount Code” field during checkout. Make sure to enter the correct code before confirming your purchase, as applying it manually after checkout may not be feasible.
Tracking Orders:
- Can I track my order?
Yes, you can! Once your order is shipped, we'll automatically send you tracking information via email. This allows you to monitor your order's progress until it reaches you. Track Your Order
Contacting OrCard:
- How do I contact OrCard regarding my order?
If you have any questions or concerns about your order, our dedicated customer support team is available to assist you. Feel free to contact us at Support@OrCard.shop. Please provide your email address and order number for efficient assistance.
Changing or Cancelling Orders:
- How do I change or cancel my order after placing it?
To make changes or cancel your order, please contact Customer Service at Support@OrCard.shop. We will do our best to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.
Non-Receipt of Orders:
- What if I do not receive my order?
If you encounter any delays or issues with receiving your order, please contact the carrier first to confirm the delivery address. Also, consider providing your phone number to assist with the carrier's search process, typically lasting around one week.
Refunds:
- When will a refund be credited to my account after I return an item?
Once your return is authorized, monitor the return tracking number. After the item is received at our warehouse, we will promptly process the refund within 2-3 business days.
Assembly Instructions:
- Where can I find assembly instructions?
For products that require assembly, you will find assembly instructions inside the product package. If you need further assistance, please contact our customer service at Support@OrCard.shop, and we will happily provide online instructions for your item.
At OrCard, we are committed to delivering exceptional customer service and ensuring a delightful shopping experience. If you have any further questions or require assistance, please do not hesitate to contact us. Happy shopping!